WG Casino FAQ – Account, Deposits, and Verification
This page collects short, factual answers to the questions WG Casino players most often ask about accounts, deposits and withdrawals, bonuses, and security.
Account and Profile Management
In your WG Casino profile you can edit personal data, confirm email and phone, change your password, upload documents for verification, and connect to authorization via social networks. The profile also shows your balance and access to the Cashbox.
How Do I Register an Account?
Use the registration form on the site, then log in to access your Profile and Cashbox.
Where Can I Edit My Personal Data?
Go to Profile, and access Personal Information to update name, address, and other details, then click Save.
How Do I Confirm My Email and Phone?
Open Profile, and go to the Contact Information section, press Confirm next to email and phone to complete verification.
How Do I Change My Password?
In Profile, click Change the password and follow the prompts.
Can I Connect Social Logins?
Yes. In Profile under Connect authorization via social networks, link your preferred social apps.
Where Do I Upload Documents?
In Profile, use Upload documents and submit the requested files for verification.
Deposits and Transactions
Below are the general answers related to deposits and withdrawals processes:
What Deposit Methods Are Available?
VISA, Mastercard, and Crypto are available in the Deposit tab.
What Are the Deposit Limits?
VISA / Mastercard: limits shown as 20–300 GBP, Crypto: limits shown as 75–2,000 GBP.
Where Do I Make a Deposit?
Go to Cashbox, and switch to the Deposit, select a method, and follow the instructions.
Are There Withdrawal Prerequisites?
Yes. In Cashbox, click the Withdraw, the panel shows you must verify your account, phone number, and email before withdrawing, and have sufficient balance.
What Are the Withdrawal Limits Displayed?
A card option in the Withdraw section shows limits of 150–400 GBP.
Verification and Security
What Do I Need to Verify Before Withdrawing?
Verify your account, phone number, and email in Cashbox Withdraw (or via Profile).
How Do I Complete Verification?
Open Profile, navigate Upload documents section, and submit the requested KYC documents; also confirm email and phone via the Contact Information section.
How Does WG Casino Protect My Account?
Use profile confirmations (email/phone). Keep credentials secure and ensure your profile data matches your payment details.
Payment Method Verification
Do I Need to Verify My Payment Method?
Yes, verification is required prior to withdrawals, as indicated in Cashbox Withdraw.
Where Do I Submit Payment Documents?
Use Profile, and access Upload documents and follow the on-screen instructions.
What Happens If My Payment Details Don’t Match My Profile?
Mismatched details can delay or block withdrawals. Ensure your personal data in Profile matches the name on your payment method.
Can I Withdraw to an Unverified Method?
No. The Withdraw section requires verification of your account and contacts first.
Are There Method Specific Limits?
Yes. There are limits 150–400 GBP for a card option. Limits can vary by method and status.
Why Is My Withdrawal Option Locked?
If you see a lock icon, complete all verifications and ensure your balance meets the minimum limit displayed for the chosen method.
Bonuses and Promotions
How Do I Get the 200% Welcome Bonus?
Activate the offer and make your first deposit from 20 GBP, the bonus wager is x40.
Is There a Bonus for the Second Deposit?
Yes, 100% on your second deposit from 150 GBP, wager x40.
Is There a Bonus for the Third Deposit?
Yes, 150% on your third deposit from 300 GBP, wager x40.
Are There No-Deposit Perks?
Download our application, and receive a unique bonus.
Any Free Spins Offers?
You can receive 20 free spins in Platinum Lightning for connecting the Telegram.
Does WG Casino Run Tournaments?
Yes. You can participate in the Weekly Battle with a 2,000 GBP prize pool and free spins for top places.
Support and Assistance
How Can I Contact Support?
Use Online chat on the site, or email [email protected].
Is There a Phone Contact?
Yes: +44 1249 462 0779.
Where Is the Contacts page?
On the site’s footer, you can find Contacts section, where you’ll find email, phone, and a link to the Online chat.
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